SHIPPING POLICY

  1. DELIVERY

1.1 We aim to deliver products to you at the place of delivery (“Delivery”) requested by you within the time indicated by us at the time of your Order, but we can’t absolutely guarantee firm Delivery dates or times and is indicative only, and does not include Orders that may be shipped by our Partner/Sellers.  

1.2 We will endeavour to let you know if we expect to be unable to meet our estimated delivery date or time, but, to the extent permitted by law, we will not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late or delayed delivery.

1.3 We will aim to leave the Order at the address advised by you at the time of purchase.  You must ensure that you are able to take delivery of the product without undue delay and at any time reasonably specified by us.  Our delivery partners may contact you via SMS prior to delivery to provide you with different delivery options, including giving ‘authority to leave’ the item at the address or have delivery re-routed to a collection point.  Alternatively, the courier may leave a card requesting your instructions on either re-delivery or collection from the carrier or a collection point.  

1.4 By default, you provide authority to leave items at the address specified in your Order.  If the delivery driver deems the area unsafe in their discretion, your Order will be redirected to a collection point, redelivered in the next Delivery run (where available) or returned back to us.  If Delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not (within two weeks of our first attempt to deliver the product to you) accept delivery or collect the product from the carrier, then we may (without affecting any other right or remedy available to us) do either or both of the following:

(a) charge you for our reasonable storage fees and other costs reasonably incurred by us; or

(b) no longer make the product available for delivery or collection and notify you that we are cancelling the applicable Contract, in which case we will refund to you any money paid to us in accordance with our returns policy, less our reasonable administration charges (including for attempting to deliver and then returning the product).

1.5 Please note that it might not be possible for us to deliver to some locations, nor are we able to offer equivalent delivery options to locations that we do service.  If we are unable to deliver to your location, we will inform you on the relevant product page, or alternatively use the contact details that you provide to us when you make your Order and arrange for cancellation of the Order or delivery to an alternative delivery address.

1.6 Unless otherwise specified by you, all risk in the product shall pass to you upon delivery.  If delivery is delayed, risk shall pass at the date when delivery would have occurred. From the time when risk passes to you, we will not be liable for loss or destruction of the product.

1.7 You must take care when opening the product so as not to damage it, particularly when using any sharp instruments.

        2. SHIPPING CHARGES

2.1 All purchases for delivery will be charged as follows:

2.2 We offer free standard shipping for all orders of $299 (inclusive of GST) or more. (exclusive of freight) Orders under the value of $299 (inclusive of GST) will incur a charge related to the dimensions of the product for standard shipping. 

2.3 Our freight and handling fees do not include insurance and we may not be held responsible for any damage, destruction or loss of goods after delivery to our freight provider.

2.4 Any applicable shipping charges for your order will be shown during the checkout.

2.5 We may at our discretion offer limited time Free Shipping promotions from time to time based on the following eligibility criteria:

  • Order is placed during the stated promotional period;
  • Free shipping eligibility registration information must be completed in full (incorrect post codes will be advised in the registration process);
  • Free Shipping offer is valid for all Australian territories;
  • Shipping charges will apply to ineligible products/orders; and
  • Offer is not available for commercial or wholesale/bulk orders.
 

RETURNS POLICY

  1. FAULTY PRODUCT RETURNS

1.1 We aim to provide you with products of the highest standard and quality, specifically noting that our products are manufactured using organic materials and are expected to have minor imperfections. If you have received a product with a defect, please contact us at orders@stylisticinteriors.com as soon as possible so we can guide you through the returns process and help resolve the problem as swiftly as possible.  In order to assist the return process, you may be required to send us images of the damage, defect or fault for preliminary assessment.  You may be asked to provide further information to support your claim to assist us with our assessment of the goods.

1.2 If the product is confirmed to have a defect, we will replace or repair the product or refund the price of the product to your original payment method, as appropriate.  If the product is found not to have a defect or deemed out of warranty, we will contact you to determine whether you want us to dispose of the product or return the product to you at your expense.

1.3 It does not constitute as a defect if in our reasonable opinion a product has become of unacceptable quality following the sale to you due to fair wear and tear, misuse, using it in an abnormal way or failure to take reasonable care. 

  1. CHANGE OF MIND RETURNS

2.1 STYLISTIC INTERIORS does not offer Change of Mind returns

2.2 Nothing in this clause is intended to exclude any statutory rights as a consumer under Australian Consumer Law.

  1. STORE CREDIT

3.1 Conditions for using store credit include:

(a) Store credits are applied manually to your Account and cannot be transferred to other accounts.

(b) Store credit is valid for 12 months.  Any balance that remains after the 12 months will be voided and will not be available for use.

(c) Store credit does not accrue interest, nor can it be redeemed or refunded for cash at any time.  If you accept store credit for a cancellation or return, and then purchase further items with that store credit, you will only be able to accept store credit for the subsequent cancellation or return of those items – you will not be able to refund or return those further items for cash.